Customer Service That Actually Cares: Why 360 Payments is Different

At 360 Payments, we love to talk about our great customer service. We think it’s one of the many things that sets us apart from our competition, and our customers agree. But it’s easy to brag and say we have great merchant support – what does that really mean for you, a business owner? Here’s what you can expect from us.

Real Relationships

We’re growing like crazy, but we’re never going to change the value we place on relationships with our customers. We want to know everything about your business – and about you! What does your company do? What kinds of customers do you serve? What is your favorite thing about your job? What pain points do you have? We want to know what drives you to get out of bed in the mornings, and what makes that hard some days. What struggles have you had in the past with your payment processor? We want to make sure you never go through that again. Our customers are not just numbers to us. From the sales representative who introduces you to our family to the customer and technical support teams who know you by name every time you call, we want you to know that you’re valued, supported, and very, very important to us. Our support tam is small but mighty, and whether you’re talking on the phone to Jason, Sam, Kelsie, or Victoria, or meeting Jean-Luc or Tommy at your business to complete an installation, you’ll feel like you’re talking to a friend every time.

A True Partnership

We like to say that we’re a “true partner” in the success of your business, not just another vendor. That’s a good line, but what does it really mean? When we think of a partnership, we think of two people who are equally invested in reaching a common goal. In this case, the common goal is the success of your business, and we are just as dedicated as you are to reaching it. It’s why we’re 100% transparent with our fees, and why we’ve never raised rates in our seven years in business – and why we don’t ever plan to. We want you to trust us to tell us when something’s changed or if your processing plan just isn’t meeting your needs any more. We also want you to feel confident that if something goes wrong you’re going to get fast, knowledgeable service from an individual that really cares whether or not it gets fixed. We’ve installed terminals on the weekends, answered the phone in the middle of the night, and gone out of our way to make our customers feel like a million bucks. Your needs come first, every time.

No More Phone Tag

We don’t have a phone tree – period. When you call our office, a real human being picks up and helps you right away – no more wading through menus so long you’ve forgotten your prompt by the end. We know that credit card processing is extremely important to your business, and when you have a question or an issue it’s a major deal. We treat every call like it’s the most important one we’ll get all day, because for our customers it absolutely is. Now, even credit card processing superheroes need sleep, so if you call in the wee hours you’ll be in the capable hands of our after-hours support team. Rest assured that the minute we get to the office in the morning your call will be our first priority, and we’ll have you sorted out in no time.

Why Does This Matter?

The credit card processing industry is notoriously shifty, opaque, and complicated. We hate all of that, and it’s our mission to fight it every single day. Our customers are at the forefront of everything we do, and the first thing we ask ourselves when we’re considering changing our business practices is whether it will help or hurt our customers. If it’s going to hurt, there’s no more discussion – that’s not the way we want to do business.
If all this sounds too good to be true, we invite you to reach out to us and let us change your mind. You can always call us at 1-855-360-0360 or drop us a line on our website. And finally, thank you to the thousands of customers who have trusted us with their credit card processing. We are humbled and honored, and we promise not to let you down.
PS – Thinking of signing up with a new credit card processor? Ask these three questions first.
PPS – Here’s how you can improve the credit card processing experience for your customers – it’ll pay off in sales.


By |2018-05-31T10:36:56+00:00January 23rd, 2018|Company News, Credit Card Processing|7 Comments


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