How many customer touchpoints does your business have? The answer is more than you think. Every time your customer visits your business physically, calls on the phone, or searches on the web, you have the ability to influence their decision making process.
When a customer makes a card-not-present (CNP) transaction at your business (over the phone, ecommerce, etc.), how do you make sure that the transaction is legitimate? The AVS, or Address Verification Service, is one tool you can use to protect your business from credit card fraud online.
Every business owner wants to get ahead of the competition, and chances are you’re always on the hunt for new ways to do just that. Here are five of our favorite business growth strategies that you can put into practice immediately.
The customer service experience for auto shops often gets overlooked. Shop owners work hard to make sure their technicians are skilled and knowledgeable so that vehicles get fixed the right way the first time. In order to keep customers coming back, however, there’s much more to it.
